Customer Satisfaction – We Want Smiley Faces
At ATG, we are always looking to provide the best customer service, to allow us to do that we need end user feedback, so each time a ticket is closed by our service desk the user will receive an email, the email contains 3 faces. One happy, one neutral and one sad.
There is also an option to leave comments, the reactions are displayed live in our support department.
CSAT (customer satisfaction) is displayed as a score between 0 and 100, with 100 representing complete customer satisfaction. Since implementing the solution in Summer 2016 we are currently running at 99/100 score! The live score over the last 90 days is displayed on our home page.
Here's a few comments from recent feedback:
"Problem dealt with quickly and efficiently open Thank you Adam, your help was invaluable and much appreciated"
"Very efficient and nothing was too much trouble."
"Fabulous service from Dave Bennington as usual. open Working closely with our IT team in Amsterdam and
US, our faulty server issues were resolved."