Recently we have been receiving frequent tickets regarding our ATG Managed Email Protection solution. The type of tickets being raised relate to the following questions:
How do I use my quarantine report? 0:20
How do I log in to my quarantine portal? 4:07
How do I release an email that's in quarantine?
Email received are being listed as a virus or banned what do I do? 2:34
Legitimate emails that have been banned, where do they go? 5:11
How to change my password? 6:22
How do I delete multiple emails in my portal? 4:52
What do I do if I suspect a spam email in my inbox? 3:42
How do I whitelist a sender or domain? 0:55
How do I blacklist a sender or domain? 2:07
How and why should I preview a message? 1:19
How long will my emails stay in quarantine? 3:20
What is a rule and how do I set one? 5:38
Look no further, Here at ATG, we have started a new video series answering popular questions from both our clients and the general public.