Are you experiencing problems with your current technology infrastructure? Can you confidently say that your IT systems are supporting your organisation’s goals? If the answer is “no” to either of these, don’t be alarmed. With our Managed Services, you can rest assured that your technology investment offers maximum security, efficiency and productivity.
We equip you with your very own team of IT experts to look over your IT infrastructure 24/7. More importantly, we optimise your technology infrastructure and stop problems in the backend, before they affect your business.
Cost effective and stable expenditure on IT
24/7/365, around the clock support
Proactive and multi-layered monitoring
Access to a broad range of experienced technicians
Focus on running your business, whilst we manage your technology needs.
Receive the latest technological advancements provide by our range of partners
Increase staff productivity
Receive industry knowledge that’ll affect your business
Fully managed enterprise security, down to every endpoint
At ATG, we are always looking to provide the best customer service, to allow us to do that we need end user feedback, so each time a ticket is closed by our service desk the user will receive an email, the email contains 3 faces. One happy, one neutral and one sad. Additionally there is also an option to leave comments, the reactions are displayed live in our support department.
CSAT (customer satisfaction) is displayed as a score between 0 and 100, with 100 representing complete customer satisfaction. Since implementing the solution in Summer 2016 we are currently running at 99.4/100 score! The live score over the last 90 days is displayed on our home page.
Never again will you have to put up with technology that’s holding back your business. Enjoy seamless and professional IT support and run your business with complete confidence.