If you're a small/medium business owner and have identified the need for IT support, you've battled with the idea of internal vs external and you know what a MSP is. Then no doubt your next question would be how much does it actually cost?.
Well the answer is that it varies; on a number of things, hence why most firms rarely list their prices. Costs will be specific to the business at hand. As all businesses have different tech needs and requirements that cant be defined by a stand alone price. These factors being how many users are in the company? How long will it take to travel to your site? or how complex your technical requirements are? plus much more.
If we had to average it out the cost to manage a server in terms of costs, could be between £70 and £200pcm. For each desktop user it'll cost between £20 and £90pcm; and in the event of an emergency an hourly rate of £50 to £200 for a on-site engineer.
These prices might be out the question for some organisations. But before you start typing in "cheap IT support in [your area]" have an idea in your head of your needs, value of IT investment, how much does downtime cost and how critical your IT infrastructure is to your business.
Fundamentally It all depends on whats included in your contract, as some providers will only support your computer hardware but exclude your software, or support the company owned devices but not BYOD. Although i'm sure once your needs and requirements are identified, your chosen MSP will be able to deliver the solution.
At ATG we offer a all rounded and tailored service, with our industry knowledge, business understanding and proactive support, backed by our qualified engineers and industry leading tools/systems, granting us the ability to offer a personalised service to all our customers.
At ATG we keep it simple, we price per user, depending on amount of locations etc. typically a 20 user company would have a monthly fee of around £1100 per month. This is our full managed IT support service, including all on-site and remote support for users on all their devices, as well as our full multi layered security suite.
If you would like to discuss how we can help take away the headache of IT support for your business or would like more information, click here to book a call with one of our consultants. Alternatively contact us here.