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Our 'Cyber Essentials Small Business Guide' was created to give business owners an insight into the industry and government-backed accreditation.

This book will be good for organisations wishing to get certified against the Cyber Essentials scheme, but it also contains lots of practical advice.

As we enter into a new year, security especially in the cyber realm has become increasingly more complex. Concerns and breaches have been on the rise from ransomware variants like WannaCry through to organisations such as Facebook, British Airways or Uber declaring massive breaches; which has brought cybersecurity into the mainstream focus in 2018.

This is likely to grow considerably as we move into 2019, due for two reasons, financial gain by organised criminals who have recognised for a few years now that this is a very lucrative opportunity but also the disruption that can be caused through this activity from countries with certain political agendas.

OUT OF OFFICE replies

As we approach the winter break and you plan to leave the business to spend time with your loved ones. Before you say farewell to both your internal and external contacts we thought it'd be useful to share with you the unknown truth of out-of-office replies.

Investing in tech is strangely a questionable action for most business owners, typically having an "if it ain't broke don't fix it" attitude. Which is understandable, I mean investing in new tech can be timely and costly, especially if you've got a large number of computer users in the organisation.

Being an IT Support company we have to deal with a lot of different problems ranging from the simple to the outright near impossible. Over the years we have noticed a trend with the most common problems we face and offer you advice and solutions on how to deal with them so you don’t crash your tech support guy the same way you do your servers.

UK small businesses can shield themselves from potential online attacks, thanks to a new guide created by the National Cyber Security Centre (NCSC). For those that may not know; NCSC provides advice and support for the public and private sector on IT security.

In today's modern IT world with the advancement in cloud technologies and improved connectivity, we have the flexibility to work from anywhere. So why not work from your local independent cafe while eating your favourite cake, or sitting on a beach in The Caribbean?

Working on public wireless networks has its dangers, the problem with open networks is you can’t be entirely sure that the network is actually a legitimate public Wi-FI network and not one set up by a cybercriminal in an attempt to trick people into connecting.

On October 29th I attended DattoCon18 in Barcelona, joining over 700 people from all around Europe for what was the largest event held of its type in Europe. DattoCon is an MSP-centric event which takes place bi-annually with an event held in the United States during June followed by an event in Europe during October.

The key factors for any prospering business are customer satisfaction, ensuring the service level provided is up to standard and allowing an area for feedback for customers to voice their opinions. When it comes to measuring customer satisfaction, we use CSAT.
What is CSAT?
CSAT is an abbreviation of ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services.

Unfortunately, where there is cash there are criminals. The last thing you want after spending your hard-earned money on sweet deals is for them to go sour due to cybercrime. Here is some food for thought for consumers to bear in mind when snapping up those discounted items on Black Friday.