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A term which you may have heard but what is an IT MSP? We use it a lot in the IT industry but then again, we "love" an acronym! A Managed Service Provider (MSP) is an external company, businesses like yours contract to manage their IT infrastructure and/or end user systems (Or as per this Wikipedia article many other services such as utilities). In an IT world typically it will be on a proactive basis, under a subscribed plan of a service level agreement.

Are you in the process of outsourcing your IT? Traditionally the main elements that would aid your decision making would be cost and reputation of the company. But the IT support contract its pivotal to understand the obligations of your chosen IT support managed service provider (MSP).
When reviewing an IT Support contract, here's a few things to consider
Response time

This refers to the chosen IT support/MSP’s timely obligation to acknowledge any problems which arise in the duration of your service; via phone call or email.

We have just completed a year of fundraising for The Motor Neurone Disease Association. Kate explains why and how we did it.
A little over a year ago, ATG, as a company decided that we’d like to support a different charity every year by raising money for them.

If you're a support or 5nines client of ATG you will have spoken or met with Tom, probably multiple times over that last few years. He's been a part of our technical team for over 12 years!

As we change and grow as a business, we've pinpointed a need for a dedicated account manager, as Tom knows and understands all our clients the leadership team saw him as the natural candidate for the role, which he was more than happy to accept and is looking forward to the new challenge.

Last week Mark and Kate traveled to Brighton for a few days next to the sea at this years Network Group Gala.

The highlight of the event is the Network Group Awards ceremony. This year we were humbled to be nominated in 2 categories, we’re pleased to announce we won Managed Service Provider of the Year 2017!

Mark Matthews, ATG Managing Director commented “We’re over the moon to have won! It's testament to the hard work all the team at ATG put in to delivering support to our clients.