Are you in the process of outsourcing your IT? Traditionally the main elements that would aid your decision making would be cost and reputation of the company. But the IT support contract its pivotal to understand the obligations of your chosen IT support managed service provider (MSP).
When reviewing an IT Support contract, here's a few things to consider
This refers to the chosen IT support/MSP’s timely obligation to acknowledge any problems which arise in the duration of your service; via phone call or email.