What should an IT support contract cover?

Are you in the process of outsourcing your IT? Traditionally the main elements that would aid your decision making would be cost and reputation of the company. But the IT support contract its pivotal to understand the obligations of your chosen IT support managed service provider (MSP).
When reviewing an IT Support contract, here's a few things to consider
Response time

This refers to the chosen IT support/MSP’s timely obligation to acknowledge any problems which arise in the duration of your service; via phone call or email.

Nyetya ransomware: what you need to know

July 13th, 2017

Nyetya, a variant of the Petya ransomware, is spreading across businesses all over the world. Although it shares the same qualities as WannaCry — a ransomware deemed ‘one of the worst in history’ — many cyber security experts are calling it a more virulent strain of malware that could cause greater damage to both small […]

How a UPS protects your business

June 21st, 2017

Nature’s unpredictability guarantees that your business will experience several power outages that will affect your operations. An Uninterruptible Power Supply (UPS) ensures your computers and other devices never break down from power failure. More importantly, it ensures you never lose data from unexpected computer shutdowns.

Tom is changing roles at ATG

June 21st, 2017

If you're a support or 5nines client of ATG you will have spoken or met with Tom, probably multiple times over that last few years. He's been a part of our technical team for over 12 years!

As we change and grow as a business, we've pinpointed a need for a dedicated account manager, as Tom knows and understands all our clients the leadership team saw him as the natural candidate for the role, which he was more than happy to accept and is looking forward to the new challenge.

ATG Wins National Award

May 30th, 2017

Last week Mark and Kate traveled to Brighton for a few days next to the sea at this years Network Group Gala.

The highlight of the event is the Network Group Awards ceremony. This year we were humbled to be nominated in 2 categories, we’re pleased to announce we won Managed Service Provider of the Year 2017!

Mark Matthews, ATG Managing Director commented “We’re over the moon to have won! It's testament to the hard work all the team at ATG put in to delivering support to our clients.

How did WannaCry spread so far?

May 25th, 2017

By now, you must have heard of the WannaCry ransomware. It ranks as one of the most effective pieces of malware in the internet’s history, and it has everyone worried about what’s coming next. To guard yourself, the best place to start is with a better understanding of what made WannaCry different.

Office 365 New Security Tools and Features

May 12th, 2017

Security is, by far, the biggest issue concerning most businesses today. Although safeguards like firewalls and antivirus software are necessary, they’re no longer sufficient in dealing with increasingly sophisticated cyberattacks. Today, companies require multiple layers of security to steer clear of cyberattacks and compliance woes.