Being an IT Support company we have to deal with a lot of different problems ranging from the simple to the outright near impossible. Over the years we have noticed a trend with the most common problems we face and offer you advice and solutions on how to deal with them so you don’t crash your tech support guy the same way you do your servers.
UK small businesses can shield themselves from potential online attacks, thanks to a new guide created by the National Cyber Security Centre (NCSC). For those that may not know; NCSC provides advice and support for the public and private sector on IT security.
On October 29th I attended DattoCon18 in Barcelona, joining over 700 people from all around Europe for what was the largest event held of its type in Europe. DattoCon is an MSP-centric event which takes place bi-annually with an event held in the United States during June followed by an event in Europe during October.
The key factors for any prospering business are customer satisfaction, ensuring the service level provided is up to standard and allowing an area for feedback for customers to voice their opinions. When it comes to measuring customer satisfaction, we use CSAT.
What is CSAT?
CSAT is an abbreviation of ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your organisation’s products and/or services.
Unfortunately, where there is cash there are criminals. The last thing you want after spending your hard-earned money on sweet deals is for them to go sour due to cybercrime. Here is some food for thought for consumers to bear in mind when snapping up those discounted items on Black Friday.
I'm sure that you're aware by now that as a company we're big on charity and love raising funds & awareness on worthy causes. This year our chosen charity for July 18-19 is The Stroke Association and our most recent initiative truly put the fitness of our team to the test.
The internet isn't for the naive. It's a wild place of dangerous creatures like malware, scams, and hackers. And as any business owner, today would know, data is everything. If you or your employees browse the net unprotected, this valuable resource is threatened by cyber attacks.
Yesterday we were up to some mischief in the office, each of our employees donated £5 each to see Mark (the boss!) dress up in a costume of our choice! So you know we had to pick him out something good aha.
This year we dressed him up as the male alter ego of Dorothy from the renown Wizard of Oz and they definitely weren't in Kansas anymore.
We're pleased to welcome another new addition to our ever-growing team, Mohammed Majid. 'Mo' as he likes to be called will be joining the team as a 'Solutions Specialist' in our commercial department, focusing on taking ATG to the next level and widening our client portfolio.
Kelly has joined us in a new Sales Administrator role, essentially she will be the link which ties the commercial team together! Kelly's key roles are to qualify all incoming enquiries, create and update customer records, provide sales quotes, whilst supporting the sales, finance and marketing teams.