Support Levels

Our ‘partner promise’ is to continually communicate; to listen and understand your needs, working together to create a relationship that provides you with the best ongoing IT solution for your needs.

Our core business values are Honesty, Trust, Reliability, Knowledge, Understanding and Enthusiasm... to be your reliable IT partner.

We offer a selection of popular support levels but these have the flexibility to be adapted to meet your specific IT requirements and ongoing needs.

Small Business Support
The ideal starting level for IT support
Typically most of our partners at this level have around five to ten PCs/Macs in their business.
We monitor your IT infrastructure and manage in-house server policies and back-up reporting on a day-to-day basis to prevent and pre-empt problems before they arise.
Small business support gives you access to our help desk and secure remote assistance to resolve any problems as they arise.
If you’re starting to struggle with managing your IT maintenance in-house, this cover is an ideal starting level.

Professional Support
Our best selling support package, for complete peace of mind
This comprehensive support package supplies all you need for day-to-day peace of mind for your IT systems providing full systems monitoring, critical updates and security alert updates.
Along with telephone help desk (including emergency out-of-hours where agreed), remote assistance and inclusive on-site support.
In addition we provide IT project consultancy and management meetings, plus discounted rates on your hardware and software requirements.

Premier Support
A complete in-house IT solution for your business
This is our highest level of IT support offering a 24/7 experience.
Our IT engineers can be on site every working day to support your IT needs, along with providing you with your own dedicated telephone support help desk for your employees to get quick and efficient assistance wherever they are.
This package provides a complete managed IT solution, with regular management meetings along with IT project consultancy and discounted hardware and software.

We also offer a pay-as-you-go service for ad-hoc IT support.

Want peace of mind and a renewed confidence in your IT systems?

Consider an ATG IT Support Contract. After an initial assessment to get a clear understanding of your current business IT systems and your day-to-day business IT needs, we can offer you the most appropriate IT Support Contract to ensure you get the reliability, security and the protection you want.

Our pricing and payment methods are transparent and comprehensive. We can include telephone and remote support, on-site engineer visits and lab/bench time as required - all for one fixed monthly fee to meet the service levels you require.