ATG-IT Active Assist monitors a variety of services and applications on your Server(s), including the following:
- Windows Core Services: Each Server is unique, so we tailor Active Assist to your specific requirements to ensure all core services and their performance is monitored. If a service should fail, our technical team will respond to the problem, often without you even being aware of an issue.
- Server Performance: We monitor each Server for CPU, Memory and Disk Utilisation and configure threshold alerts to ensure your Server(s) run at optimum levels.
- Exchange Monitors: Microsoft Exchange is the most popular email software and with emails being so vital to business, our monitoring can be crucial in ensuring this runs smoothly. We monitor all the key services and email queues, so if a service were to fail or slow, we can quickly get you up and running again.
- Active Directory Monitors: Active Directory is the core internal communications service on your Server(s). We will closely monitor all Active Directory services to ensure there are no problems encountered by your users when accessing the Server(s).
- Maintenance Tasks: With Active Assist, ATG-IT can perform scheduled Windows maintenance tasks, such as disk clean-ups and defragmentation out of office hours; this ensures your Server(s) are maintained to the best possible level, but with the minimum of disruption.
- Windows Updates: Active Assist will check your Server(s) against the Microsoft Windows updates database to ensure any necessary updates are applied, and your Server(s) are maintained with up-to-date security and development patches.
How does Active Assist work?
At the ATG-IT office we have a Server dedicated to Active Assist, and all configuration and Server monitoring is managed from here. We install a small program on one of your Server(s), which is then configured to talk back to the ATG-IT Active Assist Server. This software reports back on the current health and efficiency of all your Server(s) and sends us an alert notification if an error occurs.
Is it secure?
All communication between your Server(s) and the ATG-IT Active Assist Server is encrypted and is sent on a non-standard internet port to minimise the risk of interception. Because all activity is initiated by your Server(s), we do not need to open any ports on your firewall, therefore further reducing any compromises in your security.
What is the impact on Server performance?
There is negligible impact on your Server(s) as the majority of processing is done via the Active Assist Server at ATG-IT. The benefit, however, is the reassurance that your most vital business asset, your Server(s) and data, are being proactively monitored.
How will I know the system is working?
On a day-to-day basis, our technical team will be monitoring any alerts and reporting back to you where necessary on feedback or issues as and when they arise from the Active Assist monitoring.
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